Shipping policy

Free Shipping on All US Orders

Every order ships for free within the United States. No minimum purchase required.

Where We Ship

We currently ship to addresses within the contiguous United States. We do not ship internationally at this time.

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding US holidays).

Delivery Time

Most orders are delivered within 3–5 business days after processing. Some items may take up to 6 business days. Estimated delivery times are shown on each product page.

Order Tracking

Once your order ships, you will receive an email with a tracking number so you can follow your package.

Multiple Items

If you order more than one item, your products may ship separately and arrive on different days. You will receive tracking information for each package.

Address Accuracy

Please make sure your shipping address is correct. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice a mistake, contact us as soon as possible — we will do our best to update it before your order ships.

Lost or Delayed Packages

If your package has not arrived within 10 business days of your order date, or your tracking shows it as delivered but you did not receive it, please contact us at getpawnook@gmail.com and we will help resolve the issue.